We have clients who are not receiving the annual review email and documents via DocuSign. Other Directors have received it first but it doesn't seem to make it to the last recipient.
Once you can confirm that the emails have been sent via the Outbox, then the recipients will need to check their spam folders and mark the emails from CAS360 as not spam.
The recipients' email service identifies the email as spam
The recipient will need to unmark the CAS 360 emails as spam.